Refund policy

💄 Returns

Due to the nature of our products, Radiance does not accept returns or exchanges on opened or used beauty products.

All sales are considered final once an order has been processed and shipped, except in cases where an item arrives damaged, defective, or incorrect.

📦 Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact Radiance within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the damaged, defective, or incorrect item
• Photos of the packaging, if applicable

Once we review your request, we will determine whether a replacement or refund is appropriate.

❌ Non-Refundable Situations

Radiance does not offer refunds for:

• Change of mind
• Incorrect shade selection
• Products that have been opened or used
• Allergic reactions or sensitivities
• Normal product wear or cosmetic differences
• Incorrect shipping information provided by the customer
• Packages marked as delivered by the carrier
• Delays caused by the shipping carrier or customs

🌎 International Orders

International customers are responsible for shipping costs, customs fees, duties, taxes, and other fees associated with receiving their order. These fees are non-refundable.

💕 Our Commitment

We want every Radiance Baddie to have a positive shopping experience. If there is an issue with your order, please reach out to us and we’ll do our best to make it right.